Return Policy – Eshaan Decor
Overview
At Eshaan Decor, we are committed to ensuring your satisfaction with every purchase. Our return policy is designed to be fair and transparent, providing you with peace of mind when shopping for furniture and decor items.
Return Eligibility
To be eligible for a return, please ensure that:
- The item is in its original condition, unused, and undamaged.
- The product must be returned within [insert number] days of the delivery date.
- Proof of purchase (receipt or order confirmation) is provided.
Non-Returnable Items
Certain items are not eligible for return or exchange, including:
- Custom-made or personalized items.
- Mattresses and bedding accessories (for hygiene reasons).
- Clearance or sale items (unless they are damaged or defective).
Return Process
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Initiating a Return: Contact our customer service team to initiate the return process. You can reach us at [insert phone number] or email us at info@eshaandecor.com.
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Return Authorization: Our team will provide you with a return authorization number and instructions on how to return the item.
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Packaging: Please ensure that the item is securely packed in its original packaging (if available) to prevent damage during transit.
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Return Shipping: You are responsible for arranging and covering the cost of return shipping. We recommend using a trackable shipping method for your protection.
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Inspection and Refund: Once the returned item is received and inspected, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original method of payment within [insert number] business days.
Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or repair at no additional cost to you.
Exchange Policy
We currently do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Contact Us
If you have any questions or concerns regarding our return policy, please contact our customer service team:
- Phone: +977 9851158120
- Email: info@eshaandecor.com
Thank you for choosing Eshaan Decor. We appreciate your understanding and cooperation as we strive to provide you with exceptional service and quality products.
Eshaan Decor – Transforming Spaces, Enriching Lives