Delivery Policy – Eshaan Decor
Overview
At Eshaan Decor, we strive to provide a seamless and satisfactory shopping experience from the moment you place your order to the time your furniture arrives at your doorstep. Our delivery policy outlines the terms and conditions related to the shipping and delivery of our products to ensure clarity and transparency.
Delivery Areas
We offer delivery services within Kathmandu and select surrounding areas. Please contact our customer service team to confirm if your location is within our delivery range.
Delivery Charges
- Within Kathmandu: Free delivery for all orders above [insert amount]. A nominal delivery fee will be applied to orders below this amount.
- Surrounding Areas: Delivery charges vary based on distance. Please contact us for detailed pricing information.
Delivery Time
- In-Stock Items: Typically delivered within 3-5 business days.
- Custom Orders: Delivery timelines for custom-made furniture will be provided at the time of purchase, usually ranging from 2-4 weeks.
Please note that delivery times may be affected by factors beyond our control, such as weather conditions and traffic.
Delivery Process
- Order Confirmation: Once your order is placed, you will receive an order confirmation email with the details of your purchase.
- Scheduling Delivery: Our team will contact you to schedule a convenient delivery date and time.
- Delivery Day: Our delivery team will bring your furniture to your specified address and place it in the room of your choice. They will also unpack and assemble the furniture if required.
- Inspection: We recommend inspecting your furniture upon delivery to ensure it is in good condition. If you notice any damage or defects, please report it to our delivery team immediately.
Delivery Terms
- Access: Ensure that there is clear and safe access for our delivery team to bring the furniture into your home or office. Inform us of any potential obstacles (e.g., narrow staircases, elevators).
- Rescheduling: If you need to reschedule your delivery, please notify us at least 24 hours in advance to avoid any additional charges.
- Missed Deliveries: If you are not available at the agreed delivery time, additional delivery charges may apply for rescheduling.
International Deliveries
Currently, we do not offer international delivery services. However, we are working towards expanding our reach and hope to offer this service in the near future.
Contact Us
If you have any questions or need further assistance with your delivery, please feel free to contact our customer service team:
- Phone: 9851158120
- Email: info@eshaandecor.com
Thank you for choosing Eshaan Decor. We look forward to providing you with exceptional service and beautiful furniture for your home and office.
Eshaan Decor – Transforming Spaces, Enriching Lives